At Holiday Gateway, we understand that travel plans may change due to unforeseen circumstances. We strive to offer a fair and transparent refund policy while considering the commitments and policies of our travel partners such as airlines, hotels, and other service providers. This Refund Policy outlines the terms and conditions under which refunds are processed.
1. General Refund Guidelines
All refund requests must be initiated by the customer through official communication channels. Customers are required to submit cancellation requests via email at info@holidaygateway.in along with booking details for verification.
Refunds are applicable only on eligible bookings and are subject to approval based on the cancellation policy of the respective service provider. Holiday Gateway acts as a facilitator and does not control third-party refund rules.
2. Cancellation & Refund Eligibility
The refund amount depends on the timing of cancellation and the type of service booked. The following general guidelines apply:
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More than 15 days before travel date: Eligible for partial refund after applicable deductions
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7 to 15 days before travel date: Higher cancellation charges will apply
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Less than 7 days before travel date: Limited or no refund may be provided
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No-shows: No refund will be issued
Please note that these are general guidelines, and exact refund eligibility may vary depending on airline, hotel, or package-specific policies.
3. Non-Refundable Bookings
Certain services are strictly non-refundable, including but not limited to:
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Discounted or promotional flight tickets
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Special hotel deals and peak-season bookings
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Visa processing fees and government charges
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Last-minute bookings or customized packages with special pricing
Customers are advised to carefully review booking details before confirming their reservation.
4. Refund Processing Time
Once a refund request is approved, Holiday Gateway will initiate the refund process within 5 to 10 working days. However, the time taken for the refund to reflect in the customer’s account may vary depending on the payment method, bank processing time, or payment gateway policies.
5. Service Charges & Deductions
Holiday Gateway reserves the right to deduct the following charges from the refundable amount:
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Service charges
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Processing fees
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Payment gateway charges
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Applicable taxes
These deductions are necessary to cover administrative and operational costs involved in processing the booking and cancellation.
6. Third-Party Policy Impact
Since Holiday Gateway collaborates with airlines, hotels, and travel vendors, refund decisions are influenced by their individual policies. In cases where third-party providers deny refunds or impose heavy cancellation charges, Holiday Gateway will not be held liable for the same.
7. Changes Instead of Cancellation
In many cases, modifying travel plans may be a better option than canceling the booking. Customers are encouraged to contact our support team to explore alternatives such as rescheduling dates, changing destinations, or adjusting services. Additional charges may apply based on availability.
8. Force Majeure Conditions
No refunds shall be provided for cancellations arising from circumstances beyond our control, including but not limited to:
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Natural disasters
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Pandemic or health emergencies
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Government restrictions or travel bans
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Political instability or strikes
In such cases, Holiday Gateway will make reasonable efforts to assist customers with alternative arrangements where possible.
9. Refund Mode
Refunds will be processed through the same mode of payment used during booking. In certain cases, alternative refund methods may be offered based on mutual agreement.
10. Customer Responsibility
Customers are responsible for reviewing all booking details, cancellation policies, and refund eligibility before confirming any service. By proceeding with the booking, the customer agrees to the terms outlined in this Refund Policy.
📞 Need Assistance?
If you have any questions regarding cancellations or refunds, feel free to contact us:
Holiday Gateway
📍 Ashok Vihar, Delhi, India
📞 +91 8920867930